Shipping policy

Effective from: 20 May 2026

Last updated: 27 June 2026

Dispatch and handling

We aim to dispatch all in-stock orders within 2 business days of receiving cleared payment.

Pre-order items will be dispatched on, or as soon as possible after, the official release date stated on the product listing. While we always strive to ship on the release date, delays outside of our control (such as supplier or distributor delays) may occasionally occur.

If your order contains both in-stock and pre-order items, your entire order will be held and dispatched together once all items are available. If you would like your in-stock items shipped separately, please contact us before your order is dispatched. Additional postage charges may apply for split shipments.

Orders are not dispatched or delivered at weekends or on UK public holidays. During major releases or periods of high demand, dispatch may take a little longer, and we will let you know if there is a significant delay.

Shipping rates

Shipping is calculated at checkout based on the weight and value of your order. The exact cost is shown before you pay, so there are no surprises after checkout.

Where we ship

We ship within the UK.

UK delivery

All UK orders are sent on a tracked service, with tracking provided on every order. Estimated delivery is 1 to 3 business days after dispatch. This is an estimate and is not guaranteed.

International delivery

We do not ship internationally; we deliver to UK addresses only.

Tracking

Once your order is dispatched, we will email you a tracking number so you can follow your parcel through to delivery.

Risk and ownership

Risk in the goods passes to you when the goods are delivered to the delivery address you provide.

Address accuracy

Please make sure your delivery address is correct and complete at checkout. We are not responsible for orders delayed, lost or returned because of an incorrect or incomplete address that you provided. If an order is returned to us for this reason, you will need to cover the cost of reshipping.

Lost, delayed or damaged parcels

Delivery times are estimates, and we are not liable for delays caused by carriers or other events outside our reasonable control. If your order has not arrived within 10 business days of dispatch for UK orders, please contact us so we can investigate and, where appropriate, raise a claim with the carrier. If your order arrives damaged, contact us within 14 days with photos of the item and packaging so we can put it right. None of this affects your statutory rights as a UK consumer.

Restricted items

Some products may be restricted by carrier rules. If we are unable to fulfil your order, we will contact you and offer a full refund.

Contact

Questions about shipping and delivery can be sent to enquiries@rarereservetcg.com.