Refund policy

Refund and Returns Policy

Effective from: 20 May 2026.

Last updated: 28 June 2026.

Who this policy applies to

This policy applies to UK consumers buying online for personal use. If you are buying in the course of a business, the statutory cancellation rights below do not apply, and any returns are at our discretion. Your statutory rights as a consumer are not affected by anything in this policy.

Dispatch and delivery

We aim to dispatch all in-stock orders within 2 business days of receiving cleared payment.

Pre-order items will be dispatched on, or as soon as possible after, the official release date stated on the product listing. While we always strive to ship on the release date, delays outside of our control (such as supplier or distributor delays) may occasionally occur.

If your order contains both in-stock and pre-order items, your entire order will be held and dispatched together once all items are available. If you would like your in-stock items shipped separately, please contact us before your order is dispatched. Additional postage charges may apply for split shipments.

Full delivery timescales and charges are set out in our Shipping Policy.

Your right to cancel (change of mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving the goods. You do not need to give a reason.

To cancel, contact us at enquiries@rarereservetcg.com before the 14-day window ends. You can use the cancellation form at the end of this policy, but you do not have to. Once you have told us you wish to cancel, you have a further 14 days to send the goods back.

Condition of returned items

To receive a full refund on a change-of-mind return, items should be returned in the condition you received them:

  • Sealed product in its original, undamaged, factory-sealed packaging
  • Accessories unused and in their original packaging

All returned items are inspected on arrival and must be in the same condition as when sent. Items returned in a worse condition will not qualify for a full refund.

You are entitled to handle goods only as you would in a shop to check their nature and characteristics. If items are handled beyond this and lose value as a result, we may reduce your refund to reflect that loss. For example, opening factory-sealed product significantly reduces its resale value, so any refund will reflect that loss, which can be substantial.

This does not affect your separate rights if an item is faulty, damaged in transit, or not as described, which are covered below.

Items that cannot be returned

  • Items damaged after delivery through misuse

Faulty, damaged, or not as described

These rights are separate from the change-of-mind right above and come from the Consumer Rights Act 2015. They apply whether or not the product has been opened.

If an item is faulty, damaged on arrival, or not as described, contact us within 30 days of delivery and you can reject it for a full refund. Please send photos of the item and packaging where possible.

Where an item is faulty, damaged in transit, or not as described, we cover return postage at the standard tracked rate and refund it to you.

How to return an item

  1. Email enquiries@rarereservetcg.com with your order number and the reason for return.
  2. We will reply with a reference number and confirm the returns address below.
  3. Pack the item securely in protective packaging (a rigid, padded mailer is best).
  4. Send the item back within 14 days of telling us you want to cancel.

Items sent back without first contacting us will not be accepted.

Returns address: Beasley Court, 5 Warwick Pl, Uxbridge UB8 1PG

We strongly recommend a tracked, signed-for service for valuable returns. For change-of-mind returns you pay return postage, and we cannot refund items lost in return transit without proof of postage and tracking.

Refunds

We refund to your original payment method within 14 days of receiving the returned item. Once we have received and inspected the returned item, we will confirm the refund amount, including any diminished-value deduction that applies.

For change-of-mind returns we refund the original delivery charge at the lowest standard rate we offer. We do not refund delivery if you return only part of an order. Where you paid in part with store credit or a discount, that portion is refunded as store credit.

It may take additional time for your bank or card provider to process and post the refund.

Questions

Email enquiries@rarereservetcg.com. We aim to reply within one business day.

This policy does not affect your statutory rights as a UK consumer.

Model cancellation form

(Complete and return this only if you wish to cancel your order. You can also cancel by emailing us.)

To: Rare Reserve TCG, enquiries@rarereservetcg.com
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:

Rare Reserve TCG Ltd. Company number: 17243695. Registered address: 66 Paul Street, London EC2A 4NA.